Responsive IT guys are hard to find.
Data-Link technicians all work in the United States, and have an estimated 98% first call resolution rate. While our official business hours are 8am-5pm CT Monday through Friday, our clients may reach us evenings, weekends and even holidays to resolve their business critical issues.
Did you know, the technology industry has the highest employee turnover rate of any other industry? At last review, Technology ranked #1 at 13.2%, Retail 13%, Media & Entertainment 11.4%. One of the most frustrating things is having to re-explain the same issue to three different people, and each person working harder to get you off the phone than trying to resolve your issue.
Data-link has an employee turnover rate of less than .1%. How? We are a family company, dedicated to learning our client’s networks inside and out, and if our clients want to cling onto a technician through resolution, we not only let them, we encourage it. In fact, rarely will we need to involve a secondary technician on an issue because 83% of our technicians have over 25 years experience and can solve your issue immediately with that individual’s knowledge. Additionally, we do not employ Level 1 technicians (entry level). You are getting an experienced technician every time.